randywallace's Blog

I awaken each day & ask God to lead me through life, put the words in my mouth what is right to say--
Don't let me say anything that is not the message you want your children to hear.
Sometimes I am amazed at what I say, sometimes I get ideas that I have no clue where they came from, but I always feel that what I say is what He wants me to say!

Once you stood up for a fellow blogger, whom a lot of others didn't neccessarily like, so an opinion was formed by me that fascinates me.
I think you are the sharpest member of the Fox staff, but probably get the least recognition!
(Having nevet met you, I may be going out on a limb!)
I definitely think you have the right ideas!
I also contacted you once anout the Harris County auto auctions, which was never followed up on, but still need to, perhaps.

Society is changing for the worse.
Longtime work contracts may be a thing of the past.
Lower class citizens who make up the majority of our society feel that DETAIL/EXPERIENCE is not important.
When you don't put an emphasis on quality, your service suffers, & people don't come back!
SAD, but TRUE!!

I believe the book is called "Who Moved My Cheese?" It's written on a child's level, but the message is that companies change and what is here today is simply gone tomorrow.

I'm not defending companies, but a really great example of how times change is to tell the tale of the American LaFrance Firefighting Company.

In 1840, the company created what basically a coal fired boiler on wheels that could pump 650 gallons of water a minute. Other companies did the same thing, but American LaFrance made a quality product that rarely, if ever, broke down. They also gave great customer service.

In the 1910's, when cars were coming into being, American LaFrance was the first one to find a motorized carriage to transport the boiler (it would be the late 1930's before an electronic pump could pump that much water).

American LaFrance stayed one step, sometimes two, ahead of the competition. They were the first to create the motorized ladder and invented the snorkel truck.

The 1946 Series 700 was the first pumper truck that had a cab forward design. This increased driver visibility 50% and decreased rollovers by 35%. This design was so ahead of it's time that it took the rest of the industry twenty years to catch up.

In 1970, EMS suddenly popped up in cities across the country. This created a need for pumper and ladder trucks to have larger cabs-in order to carry more lifesaving gear. American LaFrance refused to change their design, arguing (correctly) that an ambulance, not a pumper or ladder truck, should respond to a medical emergency. The rest of the industry

I have to say that I agree. People are expendable these days, because alot of companies know they can go faster and cheaper by hiring younger and even overseas.

I work in an at home environment for a customer service company, we take customer service calls for businesses all over the world, some of the agents are at home and some are in traditional B&M offices. We have an at home section and recently lost a contract with Time Warner Southern California to go with our Phillipene's B&M office. The agents there work for 2.50 less an hour than our at home agents. All the agents make is a base salary of 10 bucks an hour!!! (I work in Operations Support, but even part of our dept got moved to Cape Town, S Africa!) Not cool. Now the dept I work for feilds the customers calls complaining of not being able to understand the agents over there and getting terrible service. All to save 2.50 an hour.. They sacrifce service level to get money. And its the same with older workers as well. Studies show, that older workers, ones that are vested in a company, do better, and will always perform better. Newwer ones, just Can't.

Sad thing, that companies will do anything to save a dollar.

NOOOOOOOOOOOOOOOOOOOOOOOOOOO... YOu only own your life and security if you work for yourself or really really like your job. I loved the USAF and would do that for Free but I am glad I left the airlines in 1991 to start my biz... my friends who stayed lost millions in pensions in the post 911 bankrupt actions.

fyinfo
You are so right!

Up until 2000, Companies operated on a quality, service to the customer, method & then SWOOSH:
With the Bush administration, millions of illegals, millions of low intelligence, (copycat) individuals getting degrees & entering the job market, all of a sudden the focus is on wages rather than quality!

We also had the "loyalty payback" of forced retirement, & now we get poor service?

The people that drew good saleries, made the money not out of generosity, but out of the requirement that they had something between their ears besides space!

You, Snyder, redtrsctor, AP, ALL make good sense!

Good to hear your views.