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by Sassy11 from Houston, TX

Last Post 16 hours Ago


Customer IS NOT Always Right
May 26, 2008 | 9:13 PM
Category: Entertainment
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Anyone who works in the service industry has to deal with the public.  The public however, can be downright horrible.  Yes, you the customer, the beloved Divas of shopping, the Kings of cargo pants, the gals who have nothing better to do with their day than to terrorize the postal clerks, utility companies or the food vendors.  At least the food industry folks can deal with you in various creative ways.  Other poor souls have to tolerant your rudeness divided by the highest power of crude.    No you are not always right.  Some of you think you, the customer are always right.  But, guess what you are not always right.  Many of you are just plain RUDE. 

Why is it that half the population can go about their business transactions without interference.  Then you meet up with a snarly customer who wants to curse out the employee for doing their job.  Feel free to chime in with your bad experiences if you have ever witnessed horrible customers.  Today's scenario unfolded with a diva in training.  The line was long in one store that was having a huge clearance sale.  Well, the store runs out of bags.  Wild I know, but it does happen.

This diva goofert gets livid with the cashier.  Tells her to go get a bag.  Guess what, there were no bags.....  Meanwhile, it was a workable situation.  Yet the Diva bully was making the situation far worse than anyone could imagine.  She proceeds to curse at the cashier, tells her that the customer is always right and for her to go get a bag for her merchandise.  Good grief people....LOL  Is it so wild out there in your offices that you have to bully the poor sales clerks and people who assist you in the service sector on a daily basis? 

Why would anyone find it necessary to curse at the sales clerk?  Seriously, didn't your Mom ever teach you any better?  In order to receive something, it helps if you have a good attitude.  The sour attitudes and snippy comments, just draw out the emotions in everyone and test nerves of Job himself.  Come on, get over your arrogance and spoiled brat behavior.  Things happen.  Some stores are understaffed and they cannot be your personal shopper.  Stop calling them to look up goofy stuff.  They are trying to assist the sane shoppers.  Sometimes everyone has no control over it.  Just do what you have to do and try to be pleasant in the process.  Oh, by the way:  The Customer IS NOT always right.  If you fail to be courteous to the people who assist you.  Guess what, you could be carted off the premises.  Most people don't have to resort to this, but if you push it far enough you can be escorted out of the building.  If you have to return merchandise and you have had it for an entire year. I guess you need to hold your tongue and refrain from cursing out the employees.  Most people have policies, some of you push it far beyond reason.  Some of you act like you are shopping on Rodeo Drive and clearly you are shopping inside Target, K-Mart or WalMart...LOL  Good grief, that is pathetic.

Is the Customer ALWAYS right?

 

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Member Comments Total Comments: 21
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I-RIGHT-I view my photos
May 27, 2008 | 2:34 PM

"Is the Customer ALWAYS right?"

Of course I'm always right and if I want your opinion I'll give it to you.
Foehammer read my blog view my photos
May 27, 2008 | 3:04 PM

I have to say that I do not believe that the customer is always right. I never have.
I-RIGHT-I view my photos
May 27, 2008 | 4:06 PM

"I have to say that I do not believe that the customer is always right. I never have."

In my business the customer is never right and they know it. That's why they come to me. But, the customer is always right or at least never wrong.

If there's one problem in any of the service industries it's that the workers don't have the snap to correct the customer in such a way they walk out thinking it was their idea in the first place. I can do it, but of course im a sooper geniyus.
mik1of3 read my blog view my photos
May 27, 2008 | 4:12 PM

I HEARD that, sassy.
I was in the retail industry for most of my life, and I could tell you stories about people that would curl your hair. My favorite, though, by far, when I worked at Toys R Us, is the idiot father who, in 1994, waited until CHRISTMAS EVE to buy his 'princess' a battery operated Barbie Jeep. Of course, we'd sold the last one the day before, and all we had left was the floor model. The ticket writer told him, the floor manager told him, the cashier told him, the pickup manager told him, and I TOLD HIM to check EVERYTHING before he left to make sure it was complete..we could make no guarantees that all the parts were there, and we didn't really want to sell it to him, but he insisted.
(At a deep discount, of course.) Again, we told him over and over to MAKE SURE ALL THE PARTS WERE THERE either before he left the store or before he wrapped the present or before he gave it to his kid.
Did he? Heck no!!
So, I'm sitting in my car the day after Christmas, waiting for my boss to get there. Note, I am NOT on the clock yet, I'm EARLY, I'm not even in the STORE yet. Who do you think raps on my window and starts yelling at me? Dad of the Year.
He yelled that WE had sold him an incomplete item and that WE had misled him and that WE had RUINED his 'princess's Christmas.
Since I wasn't on the clock, I told him flat out that we told him to CHECK EVERYTHING before he left the store, when he got home or before giving it to her, that WE did NOT want to sell him the car in the first place for that very reason but that HE insisted, and that if he hadn't waited
mik1of3 read my blog view my photos
May 27, 2008 | 4:21 PM

till 5pm on Christmas Eve (we closed at SIX!!) to buy one of the hottest toys that season instead of buying it earlier that month then maybe he wouldn't be in the position he's in. He had no one to blame but himself for ruining princess's Christmas, and since I didn't come to HIS office and yell at HIM when he was at lunch, then please go away and do me the same courtesy. Then I rolled up my window and went back to my paper.
He filed a complaint on me with the main office. Their response? While TRU does it's best to hold their employees to a high standard while representing us on the clock, while they are off the clock, we are no more liable for what they say/do than the average person on the street. This employee was not on the clock at the time of this verbal exchange, indeed was not even in the store as our doors do not open to the public until 9:30 am, and according to your report, it was 8:40 am at the time of this encounter. While we do not approve of the way this employee expressed her opinion to you, we have no power over her when she is off the clock, any more than your employer has power over you after or before your working hours.'
He confronted my boss with this, and my boss just looked at him and said, "Sir, I can barely control what comes out of her mouth when she's on the clock. I won't even ATTEMPT to try to control her mouth when she's off the clock. Wouldn't even if I could."

God, I miss that job.
PBMom read my blog view my photos
May 27, 2008 | 6:07 PM

I believe anybody who treats people like this needs to serve 30 days in their shoes. Their attitudes would change very quickly. Saw this on an episode of Wife Swap. This pageant princess was incredibly rude to any service people and the new mom that came in made her get a job as a waitress for the week that they had to follow her rules. Of course, they made sure that the waitress she was rude to was her customer to give her some of it back, and she was crying, boo-hoo, and at the end of the show said she hadn't realized how badly she was treating people. If I EVER had a child who I caught doing that to someone, I would make them get a job immediately.
PBMom read my blog view my photos
May 27, 2008 | 6:15 PM

Now for my story. We flew to Islip, Long Island for a visit to family. On the trip back, the last flight going out (I think it was Chicago with a connecting flight there) was cancelled due to mechanical problems. This is a little airport and as we were in no hurry, we just let all the worried and hurried people go first. We were last in line. After this poor airline person got yelled at by every customer, it was our turn and we just shook our heads at disbelief at the incredibly rude people, that I wouldn't want to get on a plane that was having mechanical problems, and we promised him that whatever he could do for us was fine (even though I was going to have to take an extra vacation day at work). So he arranged our flight and we thanked him and went back to Jeff's parents house for the night. When we got our boarding passes for the next day, he had bumped us up to first class for both legs of our flight. That happened again for me on my Orlando trip, too. It was very cool.
kagua2 read my blog
May 27, 2008 | 7:42 PM

I do not think the customer is always right. It is irresponsible and immature to treat service people poorly. I truly believe that one must treat others as one wants to be treated. I have found that kindness goes a long way; I pretty much shop at the same places all the time and have been treated with respect because of the attitude I convey to the people working there. Everyone had to start somewhere and having money does not automatically mean one has class.
BlondeMafia76 read my blog view my photos
May 28, 2008 | 2:36 AM

As a professional in the customer service arena, I have to gently disagree.

No matter how rude the customer is, they are always right. Its what drives business. More so than a rude customer, I find rude and lackadasical workers. You are flippin burgers at the friggin dairy dip for cowssake, GET IT RIGHT. If I say No Onions, there is probably a reason. And when I come back to point it out, not rudely mind you, I dont need a dissertation as to why its ok that you got it wrong. I dont care that you are having a bad day, your bf left you, or whatever the answer is, I paid for a burger with NO ONIONS and thats what I expect.

Maybe people as a WHOLE are just generally more rude, and thats a problem that needs addressed. However, it should always be ASSumed that the customer is always right, its what business is built on. I mean who want to shop/eat/what have you at a place where they think "the customer is only right when it suits me?"
BlondeMafia76 read my blog view my photos
May 28, 2008 | 2:37 AM

Furthermore.. its not about money equating class.. its about actual common human decency.. and then doing the job you are paid to.
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Sassy11

Native Houstonian that loves God, my husband, children and the opinions of other people.

Member Since: 4/2/2007


 

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