KristineGalvan's Blog

So I get home and call TXU.

We are almost done building a house and I needed them to switch our account from temporary electricity to permanent electricity with a newly granted city release form.

I had everything in front of me to get this job done- our TXU account number,our city permit numbers, etc.

After waiting through the "press one" or "stay on the line" automated service I got a really helpful lady- only she deals with commerical properties, but she got me to where I needed to go.

That department was BLEEP. The guy I spoke to was a complete loser who obviously didnt want to do his job. It boils my blood just remembering his "inability" to help me.I guess thats what happens when you need a service close to 5pm.

Oh...but I called at 4PM. Funny I guess it takes an hour to get ready to clock out.

You have a uncovered a phenom of customer service that always baffles me. No one wants to give great service anymore. There are some, but not many. Just look at how people get treated by young people who want to hide out and not go to their cash register to ring up customers. You think I'm kidding? No! I've seen this one young whipper snapper just conveniently hideout in one department stores back area. People are standing at his register. He won't come out and help them. Oh! and the poor other cashiers get a backlog of people from him NOT doing his job. I dunno, help apparently is hard to find...LOL

Great customer service is memorable and enjoyable. At that same department store, there is a young lady who is awesome. She turns my frown upside down with her sunny disposition. She genuinely goes the extra mile. Weird that two people diametrically opposed can work in the same building...LOL

Agree with you PBMom. Disney does rule in that arena. I can handle sacking my own groceries. But, you expect a teenie tiny bit of care in your customer service experience. I think totally hiding out from the customer like Kristine and I experienced, is pushing it a bit much. Corporate needs to weed out the unfriendly; but alas, some of these "troublemaking" customer service people ARE the problem. Compound that with a few surly, diva "It's all about me" and bully street punk shoppers. The continuing saga of customer service.

I just had a bad customer service moment with Sears about a half hour ago and I'm still steaming about it.

First call was actually to Vision Source, an local eye glass place. My prescription for my right eye made my vision still blurry, so I went in for another exam, the doctor made a change and they were going to order the glass and said they would call me when it came in and they would cut it right there for me so there wouldn't be a wait. So a week went by...then at the end of the second week I was very, very sick, then three weeks. Never called. I called them today and they had the nerve to say they called me. I said, "I have caller ID and you did not call." Then I got the "play stupid" girl, "Oh, I didn't." I said perhaps you called the wrong number. Oh yes, maybe that is what I did. She said, "You lens is in." I said, "Lens as in one?" "Yes." I said, "Do you remember before I left the store I said not to forget I had two sets of glasses, my glasses and my sunglasses." "Oh, let me put you on hold." Five minutes later--they are both here. I said great, I'll be right in. "Oh no, you can't come in today. The earliest we can do this is Monday. Do they think I was born on another planet? They are open on Saturday by the way. They never ordered the lenses and that is why they never called me and they are just trying to cover their butts. No skin off their backs, my glasses were paid for already in full. This is on the heels of them telling me "Not to worry, they would take care of me and get this fixed" for about 5-10 minutes when I was in the store getting my eyes re-checked, something they made me come back twice for. Okay, then right after that, I'm open